Issue Resolution Services
Have a problem that won't go away?
A nagging sensation that there's got to be a better way?
A payroll emergency at 5 p.m. on a Friday?
An Upgrade that requires meticulous Issue tracking?
This is where our Issue Resolution Services come in.
Absolute has gained many loyal customers by being there for them when they need
us most. With 24/7 coverage of our Help Desk line, we're always available. Check
status and report issues online with our Self Service website.
Whether you've worked with us before, or if an emergency is your first
experience with us, we're confident our skills at Issue Resolution will win your
loyalty to Team Absolute.
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Billing and Reporting
Here's how billing and reporting work with Issue Resolution:
- No pre-planned contract
- Call us when you need us, and we'll help you
- We'll track the time for each issue, and bill you monthly
- If an issue requires over 4 hours of work, we'll bring it to your attention so
you can approve/deny future effort
- We'll keep detailed, accurate reports at your fingertips via our Self Service
website
What We Mean by Absolute Support
Absolute has created an amazing Team of professionals with an average of 12
years of experience. No greenhorns here! We are up-to-the-minute with our
knowledge and skill sets.
We'll mentor your staff, and even recommend how to prevent problems in the
future.
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