Getting Started with Managed Services
Getting What's Right for You
A conversation with your Sales contact at Absolute will help you determine what
managed services are right for you. We will understand your systems,
staff, pressing issues, budget and Lawson-based applications, using this information to
recommend which services will serve you best.
For more details on the programs, open the pdf documents below:
Monthly Support Program Details
Remote Managed Services Program Details
Hosting Program Details
Getting to Know You
We will ask you to complete a Client Discovery document, which will supply our
technical team with more information about your systems.
Client Discovery Document UNIX / Windows
Client Discovery Document iSeries
Getting it on Paper
Depending on the nature of our agreement, we'll have you sign the tedious, but
necessary paperwork.
Getting Together
We recommend your key personnel meet us either in person or via phone conference
for a Kick Off meeting. We'll discuss the next steps in the process,
covering the details of the agreement, key contacts, areas of responsibility and
basic procedures.
Getting Access
Now that we all know each other, we'll have you fill out a Server/Connection
document where you'll give us the keys to the kingdom. OK, well, you'll
give us the access that's necessary for us to fulfill our obligations to you!
Server/Connection Document
Getting it Off the Ground
As our organizations work together to improve and maintain your Lawson-based systems,
we'll learn more about each other. This is where regular contact about
what does/ does not work comes in. You will hear from your Customer
Relationship Manager monthly, and in the beginning of the agreement more often
than that.
We enjoy working with our Managed Services clients, and we look forward to
working with you!