General Support Agreement

Like all businesses, you depend on your system to perform at its peak. How often have you started running RW100 only get a tense call that you are slowing down the server? How frustrated were you by disk capacity errors or data base write errors?
In today’s competitive environment, you can’t afford to fall behind. A partnership with Absolute backed by our GSA or GSA + support programs will solve all of that. Our Support programs address your IT needs by:

• Monitoring the critical health status of your servers
• Remotely diagnosing problems before they occur
• Immediate resolution of the problem(GSA +) based on predetermined parameters.

Our eyes on your Lawson-based Servers Our GSA will reduce downtime by dramatically shortening the time from failure to resolution. At Absolute we monitor the availability of your critical Lawson-based services, log files, and disk space through our GSA and at the first sign of trouble immediately inform you of the issue, or our technicians will automatically begin the remediation process (GSA +) – you’ll never know there was a failure!   GSA includes: Lawson-based server monitoring Monthly Health Check Immediate attention The GSA+ includes immediate resolute based on service level parameters GSA Benefits: Reduced mean time to resolution Save money on costly end user downtime Expert remediation

Features: Email, Pager, or cell phone alerts for: LACOBRT errors and warnings Response time issues Terminated jobs Data base activity errors and warnings Disk space exceeding desired parameters Unauthorized security attempts Benefits: Issues will be resolved before they cause problems. Calls to the help desk will go down. Mean time to resolution will improve. Your Service Level Agreement (SLA) with your end users will improve. Absolute will maintain a comprehensive performance reporting/trending data base for your Lawson-based servers. This will help in longer term planning to optimize your Lawson-based applications.   Monitoring LADB LATM LAJS SECADM StreamIDA Service/Log File           Services   Log Files               Disk Space