WHY ABSOLUTE?
Ask for help on an issue and Team Absolute won't just resolve your issue.
We'll do it in a way that's consistent, repeatable, trackable and documented.
SELF SERVICE TOOL
Our Self Service tool is browser-based and easy to use. Online, you will
be able to:
- Submit new issues
- Review status of reported issues
- View reports on trends
- Search resolutions for common solutions
HELP DESK PHONE LINE
Beyond online access, you can also contact the us via phone at 866-367-3775.
Regular hours are 8 AM to 5 PM central, with urgent issue coverage during
off-hours.
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BEYOND THE TOOL
Tools are helpful, but it takes a craftsman to wield them. Our Team may
not be very handy in a garage, but we know our Lawson systems, databases and
operating systems. We have seasoned consultants with experience in Lawson
clients, Lawson corporate and even other consulting firms.
Our goals for issue management are:
- Improved accountability
- Proactive service
- Visibility of issues and trends
- Automation of ticket assignments and alerts
- Reduced resolution times and incident volumes
- ITIL Best Practices and Service Delivery Methodology
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For more information, call 612.746.4070
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